Customer Care

Customer Care

You and your horse are very important to us!

We highly value our customers and we pride ourselves in our attentive customer care.

Our dedicated and experienced team regularly receive product knowledge training to help you make the most informed decision about your purchases. The friendly team of staff at Old Mill Saddlery are happy to answer any questions and queries you may have. If there is something we cannot answer, we will endeavour to obtain full and accurate information as promptly as possible.

We make every effort to ensure you receive the highest quality of customer care. If however you feel that you have not received the quality of care you expected please send us an email to and we will try to resolve the matter as quickly for you as possible.

It gives us great pleasure and a sense of achievement to know that we have made your shopping experience an enjoyable one. Please share your experience or any suggestions to Your custom is very much appreciated and we hope to hear from you soon!

Thank you for your valued custom.