Careers at Old Mill Saddlery


Ireland's leading equestrian retailer

We provide exceptional career opportunities across many different skill sets. As a forward-thinking and well established organisation, we offer a wealth of prospects for students, skilled workers and experienced equestrians. We have a large superstore located just outside Carrickfergus which employs around 24 full and part time staff.

Our retail staff not only take care of customers and provide knowledgeable advice on all things equestrian, but often have the opportunity to work along-side our Master Saddle Fitter, assisting with saddle fit clients.

About Us
About Us
About Us

Job satisfaction

Just like us, horses are a big part of your life. You'll work alongside like-minded people and have access to further training on various aspects of tack, equipment and riding wear. As well as the benefits included, you'll find working with us is easy-going yet challenging and rewarding.


Further your career

As an innovative and growing organisation, there are many opportunities for you to further your career within our company.


Work with your passion

Fortunately, when you work for us you'll be working within the industry that you're passionate for. We have various professional opportunities available throughout our business in retail, management, marketing, warehousing, PR, accounts, e-commerce, graphic design and ICT. The equestrian industry is a fast-paced and innovative environment. Work alongside world-renowned brands, join us and strive for success


Current Vacancies

Shop Floor Manager/Store Supervisor

Full-Time - 38.75 Hours 

An amazing opportunity has arisen within Old Mill Saddlery. We are currently looking for a professional, enthusiastic and customer service-oriented Store Supervisor to oversee the daily operations of our store. As the Shop Floor Manager/Store Supervisor, you will be required to supervise the operational and organisational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies.

 

The ideal candidate must be highly motivated, an excellent communicator and should also demonstrate outstanding leadership and interpersonal skills.  

 

Whilst working on the shop floor, you will be in constant contact with shop customers and staff.  You will ensure your staff provides a high level of customer service at all times.  The successful candidate will be able to enhance customer satisfaction, motivate staff, meet sales and profitability goals and manage staff effectively, maintaining the overall culture of the store and to ensure the staff also represents and embraces Old Mills culture, image and goals.

 

Shop Floor Manager/Store Supervisor Responsibilities

 

Customer Care

• Deliver excellent service to ensure high levels of customer satisfaction at all times.

 

Staff Training 

• Meeting sales goals by training new and current staff motivating, mentoring and providing feedback to store staff. Use cross-training methods to maintain productivity when employees are absent.

• Motivate the sales team to meet sales objectives by training and mentoring staff.

 

Staff Scheduling and Rotas 

• Complete schedules and assign duties and responsibilities to the store’s staff.

• Organising rotas and holidays.

 

Staff Recruitment

• Interviewing potential staff for the store to meet the needs of customers and management. 

• Deal with staffing issues.  

• Conducting appraisals and performance reviews.

 

Customer Complaints and Staff Grievances

• Respond to customer complaints and concerns in a professional manner.

• Staff grievances must be dealt with in an efficient professional manner. 

 

Health and Safety 

• Ensure store compliance with health and safety regulations.

• Carry out health and safety procedures/training with new employees and making sure the relevant paperwork is completed/updated. 

 

Legislation 

• Ensure store compliance with current legislation. 

 

Inventory

• Monitor inventory levels on the shop floor and work with purchasing staff to replenish stock and order new items.

• Listen to what customers are asking for and if we cannot help them on the day record the requirement and report to senior management on this. 

• If items are being ordered in for shop customers make sure this is followed through and the customer receives their goods in a fast and efficient manner.  If there is a problem/delay with the item(s) the customer must be notified as soon as possible.  Ensure all staff follow this procedure. 

Marketing and Store Strategies 

• Developing store strategies to raise customers’ pool, expand store traffic work with vendors and manufacturers to bring in effective marketing displays for the sales floor and point of sale.

• Develop and arrange promotional material and in-store displays.

• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing.

• Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.

• Promoting the organisation locally by liaising with our marketing team and management. 

 

Administration 

• Undertake store administration duties as required. 

 

Everyday Tasks

• Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues.

• Greet and interact with customers to foster a positive environment in which they can shop by providing them with information about ongoing promotions and other store happenings.

• Wipe up spills, restock merchandise and perform daily cleaning tasks to ensure a safe and inviting shopping environment.

• Maintain outstanding store condition and visual merchandising standards.

• Be a shining example of well behaviour and high performance.

• Additional store supervisor duties as needed and required. 

• Ensure staff are well presented and wearing staff uniform and up to a standard that matches Old Mill Saddlery’s image and expectations.

• Ensure there is enough change in the tills. 

• Keeping customer hold overs up to date.

• Keeping the workshop repairs up to date.  

 

Theft Prevention

• Adopt security measures to prevent theft by keeping a subtle watchful eye on customers and also be vigilant with staff.  (Without being overbearing). 

 

Reporting to Management 

• Updating colleagues on business performance, new initiatives and other pertinent issues.

 

Working Hours

• Within retail, the normal working week can exceed 38.75 hours. During peak periods such as Christmas, sales and other seasonal holidays managers may work more than 40 hours and find it more difficult to have time off themselves in these periods.

• You may be required to work extra hours to cover shortfall in staff due to illness etc. 

 

What to expect

• Retail is a fast-paced environment and managers have to react to consumer's demands and industry trends. Because of this, there is an element of pressure.

 

Skills

• Proven successful experience in retail as a supervisor/assistant manager/ manager.

• A basic knowledge of horses and equestrianism is desirable but not essential. 

• Powerful leading skills and business orientation.

• Customer management skills.

• Strong organizational skills.

• Good communication and interpersonal skills.

• Effective leadership and the ability to motivate others.

• The ability to plan and prioritise workloads and delegate accordingly

• customer focus.

• The capacity to grasp new concepts quickly.

• The ability to multi-task and work under pressure.

• A desire to work as part of a team to generate fresh and innovative ideas.

• Excellent communication skills.

• People skills with the ability to lead and motivate a team.

• The ability to work in high-pressure situations and to “think on your feet.”

• Be able to read and understand sales data.

• Excellent organizational and time management skills.

• Self-motivated with a high level of confidence.

 

Part Time or Full Time Sales Administrator / Office Assistant (21-38.75 hours)

Due to continued growth and expansion, a vacancy has arisen for a Sales Administrator at this exciting, fast growing equestrian store.

Key Responsibilities will include:

· Taking telephone orders, providing product advice and processing orders.

· Dealing with customer queries relating to orders, stock, deliveries etc. via telephone and email whilst providing a superior level of customer service at all times.

· General office duties and assistance to the Office Manager and team.

 

The successful candidate will possess the following attributes:

· Mature, reliable, hard working with a flexible attitude.

·  Sales experience.

·  A sound level of equestrian knowledge with experience required.

· Excellent communication skills and confident telephone manner.

· Ability to multi task, work accurately under pressure and to deadlines.

· Ability to work as a team member and use own initiative.

· Be able to work in a busy office environment.   

 

Salary dependent upon experience.

Benefits include staff discount on products.

 

2 x Retail Assistant's

Full and part-time roles available.

Responsibilities;

·   Greeting customers who enter the shop.

·   Stock control and management.

·   Assist shoppers to find the goods they are looking for.

·   Being responsible for operating the till, processing cash & card payments.

·   Stocking shelves.

·   Answering queries from customers.

·   Taking telephone orders.

·   Providing product advice. 

·   Reporting discrepancies and problems to manager/supervisor.

·   Giving advice and guidance on product selection to customers.

·   Balancing cash register with receipts.

·   Dealing with customer refunds.

·   Keeping the store tidy and clean to include hoovering and mopping.

·   Responsible for dealing with customer complaints.

·   Working within established guidelines, particularly with brands.

·   Attaching price tags to merchandise on the shop floor.

·   Responsible for security within the store and being on the look-out for shoplifters and fraudulent credit cards etc.

·   Receiving and storing the delivery of large amounts of stock. 

·   Keeping up to date with special promotions and putting up displays.

·   Must be able to work Saturdays and late nights.

 

Personal Skills that are required for the job:

·   Having a friendly and engaging personality.

·   Comfortable working with members of the public.

·   Should have a confident manner.

·   Must be helpful and polite.

·   Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock.

·   Assistants should have a comprehensive understanding of your area of sales ie. retail, fast moving consumer goods, horse equipment etc.

·   Able to work off on initiative.

·   Able to work as part of a team.

·   Knowledge of inventory techniques.

·   Must be able to follow through on matters.

·   Should be of smart appearance and articulate.

·   Must be flexible with regard to hours of work, will include late night (Wednesday) and weekends (Saturday).

 

To apply for any of our vacancies please send your CV through to kerrie@saddlery.biz using the job title as the subject line.


Get in touch

We're always interested in hearing from potential employees, so even if you don't fit within a current vacancy please send us your CV with a covering letter to kerrie@saddlery.biz 

We're particularly interested in candidates who would suit roles within sales, warehousing, marketing, ICT, accounts and stock control.