We aim to provide our customers with an unparalleled service that is second to none. We deliver worldwide and aim to provide speedy, yet reliable dispatch to our customers.
On placing your order we aim to process and dispatch your order within 2-3 working days. Please note this is not always possible if we are experiencing high volumes of orders. Our sincerest apologies for any delays but please do bear with us and we will continue to work hard on getting your order out to you. Thank you for your continued patience in these difficult times.
Please note our internet department works from Monday to Friday 9.00am-5.00pm.
Items that are personalised can take up to 2-5 working days to be completed and ready for dispatch. Time frames may vary for made to order items depending on the volume of orders at the time of placing your order. You will receive an email advising of an estimated completion date. Please check your spam folder.
Out of stock items that have been placed on a back order are usually dispatched within 1-2 working days of receipt of the item. Please keep an eye out in your spam folder for notifications/updates from us.
Most orders to the UK and Ireland will be dispatched on a 48 hour service once the order has been processed.
We are pleased to offer a Next Day Delivery Service to the UK (including Northern Ireland) and Ireland on our website. Orders qualifying for Next Day Delivery must be placed before 1pm. This option can be selected at checkout, with the price dependent on the item(s) ordered. Please note that orders placed with Next Day Delivery during Bank Holidays will be dispatched on the next working day. We cannot guarantee Next Day Delivery to Special UK areas including the following post codes AB30, 31, 33-38, 41-45, 51-56, 63, DD8-9, DD10, FK8 3, FK17-21, IV4-9, 63, PH10, 11, 13, 14, TD15 2, HS1-9, IV1-3, IV10-12, 15-20, 30-32, 36, IV13-14, IV21-28, IV40-56, KA27** AND KA28**, KW1-3 AND 5-14, KW15**, KW16-17**, PA20-49 AND 62-78 AND PA80, PA60, 61, PH19-26, 30-44, 49, 50, ZE1-3**, TR21-25.
Orders placed after 1pm with a Next Day Delivery Service, will be dispatched on a next day service on the next working day. Please note, orders placed on a Thursday after 1pm or on a Friday before 1pm are not guaranteed for Saturday delivery, on some occasions these orders may be delivered up until Monday. This is due to couriers only offering a half day service on a Saturday.
In the event that there is a delay with your order we will contact you to notify you, so please ensure the contact information that you have provided is up-to-date. If the revised date is unsuitable simply let us know and we will cancel and refund your order. Please check your spam folder for notifications from us.
We use only our most trusted couriers to deliver your goods. Currently we use Royal Mail, ParcelForce, Fastway and TNT to ensure the efficient and safe delivery of your order.
ParcelForce may require a signature upon delivery, so to ensure timely delivery of your order please provide a delivery address where someone will be available to accept and sign for the parcel.
Royal Mail will be a Tracked 24 or 48 hour service and will not require a signature.
Royal Mail Special Guaranteed Next Day Service will require a signature.
If you provide any instructions in relation to the delivery of your order to leave the goods in a specific place, outbuilding or with a neighbour you are responsible for ensuring the accuracy of these instructions and we will not be liable to you in relation to any loss or damage to the goods resulting from us following your instructions.
Free delivery to the UK & Ireland on all orders over £100/€100*. This will be either a Royal Mail 24 or 48 Tracked service or a ParcelForce courier service depending on the size and weight of the goods.*Saddles, some stable equipment, heavy & bulky items excluded.
Shipping prices are automatically provided on our website. Simply add the required items to your basket and view postage costs on the basket page of our site.
Orders being delivered outside of the EU (including Channel Islands) will automatically have the VAT deducted at checkout once the delivery address is entered. Please note horse supplements, childrens’ clothing and books do not have VAT.
Additional taxes, fees or levies may apply depending on local legislation. Any customs or import duties charge when the goods have reached the destination are your responsibility and must be paid by the recipient.
Unfortunately we are unable to advise of the cost of any of these charges as they vary from country to country. Some countries have restrictions on certain products and materials. It is your responsibility to determine whether there are any restrictions that may affect the delivery of your order in your selected destination. You should contact your local customs office for any further information. Also please be aware that we are restricted to shipping a total of 1 litre (1000ml) in liquids for International Orders.